VELLES Trading Inc. respects the privacy of people who contact us through this website. This policy explains the personal information we collect through our inquiry and sample-request forms and how we use it.
1. Information We Collect
Depending on the form you use, we may collect:
- company name;
- contact name and work email address;
- province or business location;
- product and application interests;
- estimated consumption or requested sample quantity;
- the subject and contents of your inquiry; and
- technical information generated when you use the website, such as basic device, browser or submission information made available by the website platform.
2. How We Use Information
We use submitted information to:
- respond to product, documentation and commercial inquiries;
- review sample requests and contact the requesting business;
- understand intended applications and product interests;
- prepare quotations or supply discussions when requested;
- maintain appropriate business records; and
- protect and operate the website and forms.
We do not state that a form submission creates a customer, supplier or contractual relationship.
3. Service Providers
This website is hosted and operated using Tilda. Form submissions may be processed and stored through Tilda and any data-receiving service that VELLES connects to the form, such as corporate email. These providers process information on our behalf according to their own infrastructure, terms and privacy practices.
We may disclose information where required by law or where reasonably necessary to protect our rights, users or systems. We do not sell personal information submitted through the website.
4. Retention and Safeguards
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, legitimate business recordkeeping, or legal requirements. Retention within Tilda may also depend on the project’s configured form and lead-retention settings.
We use reasonable administrative and technical measures appropriate to the nature of the information. No method of Internet transmission or electronic storage can be guaranteed to be completely secure.
5. Access, Correction and Withdrawal
You may contact us to ask about personal information submitted through the website, request a correction, or withdraw consent to future use where applicable. Some information may need to be retained when required by law or for legitimate recordkeeping.
We may need to verify the request before providing access or making changes.
6. Cookies and Analytics
The website platform may use cookies or similar technologies that are necessary for website functionality, security or form operation. If analytics or additional tracking services are enabled later, this policy should be updated to identify their purposes.
7. Changes to This Policy
We may update this policy when our website, forms, service providers or information practices change. The current version will be posted on this page with an updated date.
8. Contact
Questions or requests concerning this policy may be sent to:
VELLES Trading Inc.
Edmonton, AB
info@vellestrading.ca
